Whether it's your legacy ECM or you're in search of something new, we're happy to advise you on the best solution for your needs. We are familiar with the dos and don'ts of ECM projects and can articulate the business value for your company. ECM projects are organizational projects, not IT projects. Therefore, usability and user acceptance is always top priority.
Based on our experience in numerous enterprise projects across various industries such as manufacturing, finance, and the public sector, we possess a profound understanding of the specifics of ECM projects and their challenges in very diverse IT system environments.
We offer specialized consulting for SER Doxis customers on how to enhance the utility and lifespan of the system. Whether you're considering transitioning from Windows Client to Web Client or delegating system operations to focus on new initiatives, we're here to guide you.
Our team of experts brings a wealth of experience to the table, offering a comprehensive range of services. We start with a thorough analysis of your existing processes, systems, and requirements. This allows us to gain a comprehensive understanding of your needs and develop customized solutions, if needed. Based on the results of the analysis, we structure your requirements and create detailed concepts that take into account all relevant aspects. We guide you through every step of the process. Let us elevate your business with strategic insights and customized solutions.
These concepts form the basis for implementing your project – this can be done by us, but we are also happy to support you with consulting if you prefer to handle the implementation yourself.
We collaborate with you to determine the best project management approach for the quickest and most flexible project implementation.
The way of work is your choice. Agile or with specifications. Anyhow, transparency and open communication is a must for us. Optimize your project outcomes with our professional project management services. Our seasoned team brings a wealth of experience to ensure successful project delivery. From initiation to completion, we provide comprehensive project management solutions tailored to your unique needs. Our services encompass strategic planning, efficient resource allocation, risk management, and effective communication to streamline the entire project lifecycle. We want your project to success just as much as you want it. So let's work together.
Our implementation is as close as possible to the standard of the chosen solution but also as flexible as necessary to cover the requirements. This helps you save costs in the medium to long term. Our implementation services include:
We offer Technical Application Management (TAM) for your Doxis or M-Files system, whether you are still operating it on-premise or outsourcing it to one of your data center providers. That can, of course, also be AWS or Azure.
An extension of TAM is the complete operation of the Doxis or M-Files application within the scope of an annual Managed Service Agreement
Key topics for support include incident management towards the software manufacturers, performance, and release updates.
Experience seamless operations and enhanced productivity with our expert support services. Our dedicated team is committed to providing unparalleled assistance across various domains. Our operational support ensures that the successful implementation of your Enterprise Content Management system is not the end but the beginning of an ongoing optimization process. Through advanced monitoring, we conduct regular system checks to keep your system up to date. Our dedicated support team is there for you with fast response times and effective solutions. This comprehensive operational support is our contribution to your long-term success, as we proactively optimize not only the implementation but also the ongoing operation of your ECM system. Partner with us for reliable support that empowers your business to thrive.
